Hello all,
I'm using Vodafone Post Paid Corporate Plan since 2009 and shifted to Mahagun Puram in Aug 2013 and there was no Vodafone network issue in Mahagun Puram at that time. Since Oct 2014 I started facing issue in Vodafone network and raised my first complaint to Vodafone and since then following up with Vodafone network team and what I came to know till now from different sources in bits and pieces after a lot of talks with Vodafone is in order to make signal strength better in a nearby society and some nearby areas they made some changes in few Vodafone sites without knowing that this can effect Mahagun Puram signals. This Network issue started happening in Mahagun Puram after that. And it seems which they do not want to reverse.
We just need to force Vodafone network engineer and officials to reverse those changes or come with a better alternative rather than touching our society in any way.
Rather than allowing Vodafone to install equipments inside the society and run wires all over the society and making the society more mess of wires. We all Vodafone members need to force Vodafone network engineer and officials to correct this network issue without touching our society.
Questions:
How come other providers are able to provide good reception without installing anything in our society?
How come Vodafone was able to provide good reception four months before?
Tomorrow if we start facing issue with other providers then do we need to run there messy wires too all over the society and install there equipments too?
Answer is simple we all need to force Vodafone to correct there signal strength from all the nearby towers surrounding Mahagun Puram.
Below are all my complaints to Vodafone from the beginning :
Below is also an email which I got from Vodafone:
---------- Forwarded message ----------
From: corporatecare.del@vodafone.com
Date: Sat, 10 Jan 2015 09:05:12 +0530
Subject: Mobile no: 97XXXXXX3 for Network issue
To: ashish.XXXXXX@gmail.com
Dear Mr. Jaiswal,
Thank you for your e-mail dated 08/01/2015 regarding the network concern at your address for your Vodafone mobile number 9XXXXXXX3.
We would like to inform you that your complaint is already raised with 2517451322 service request number.
At the outset, we would like to state that our current outdoor network coverage Outdoor cove is good it is adequate and comparable with any other network in Delhi.
However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good.
Nevertheless, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone.
kindly note Interaction number 776233639.
In case you need further assistance, please do call or e-mail us. We'll do our best to help you.
Happy to help
Rupali Jadhav
Corporate Care
Contact numbers:
For any queries call 111 (chargeable for agent access @ 50p/3min) or +91-9811098110 (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-01126940154
E-mail: corporatecare.del@vodafone.com
Website: www.vodafone.in
Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
Vodafone My Vodafone APP | India
From: corporatecare.del@vodafone.com
Date: Sat, 10 Jan 2015 09:05:12 +0530
Subject: Mobile no: 97XXXXXX3 for Network issue
To: ashish.XXXXXX@gmail.com
Dear Mr. Jaiswal,
Thank you for your e-mail dated 08/01/2015 regarding the network concern at your address for your Vodafone mobile number 9XXXXXXX3.
We would like to inform you that your complaint is already raised with 2517451322 service request number.
At the outset, we would like to state that our current outdoor network coverage Outdoor cove is good it is adequate and comparable with any other network in Delhi.
However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good.
Nevertheless, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone.
kindly note Interaction number 776233639.
In case you need further assistance, please do call or e-mail us. We'll do our best to help you.
Happy to help
Rupali Jadhav
Corporate Care
Contact numbers:
For any queries call 111 (chargeable for agent access @ 50p/3min) or +91-9811098110 (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-01126940154
E-mail: corporatecare.del@vodafone.com
Website: www.vodafone.in
Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
Vodafone My Vodafone APP | India
__._,_.___
No comments:
Post a Comment