Mahagunpuram||Complaint against services

Dear Concerned,

I had booked a Unit no. 1418 in Siddhi tower of NH-24 project of yours at your Mahagunpuram site office on 28^th Aug, 2011. We were assured that said tower would be 19 storey building and hence we booked our flat on 14^th floor.  When we came to know from our broker that Siddhi would be a 14 storey building only, we decided to go for some other Unit as the person with whom we deal was not having this information initially. He allotted us the 1429 unit of Vinayak tower in replacement of that.

We visited to Mahagun corporate office on 12^th sep for formalities to be completed for t/f of unit and met with Mr. Prateek. We handed over our previous booklet and receipt of 10% payment made in favor of 1418 unit to him as per his instructions and he got the new booklet filled by us in favor of 1429 unit of Vinayak tower. He also assured us that we would get the papers within a day or two. Accordingly, we kept calling him and received a standard statement from him – Wait for two more days.  Yesterday I called up Mr. Sachin and he also told me to Wait for two more days.  I want to know is this the pet dialogue of Mahagun marketing employees??? Either don’t make any commitment to clients and if you do so, ensure to fulfill it on time.

We also observed his weird behavior on our calls, might be bcoz we had been calling him again and again for our papers. But would like to highlight the reason of constant calls to him:

1.       Non execution of work related to papers as per his commitment

2.       Receipt of standard response

3.       Gave an excuse that director is not available in city – Very strange. I don’t think that only one person has authority to sign the required documents as there must be other Board of members in your company.

Had he given us the exact date, we would not  have called him up again and again.  We are also working and have loads of work instead of calling your employees for their pending works.  As an employee of brand name “Mahagun”, they should have given us the exact time require for processing of t/f of unit and not the rough idea.

Its been 11 days and we have not received any paper in favor of our new flat.  However, have spoken to Mr. Manish Pandey on Customer Care no. 0120-453 7777 and he told me that I can collect my papers tomorrow from corporate office. Please confirm me on this asap.

Regards,

Seema Kapoor

Assistant Manager - Customer Care

Unicon Investment Solutions

P : 0120-4038000, Ext - 3044

W : http://uniconindia.in/

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